Refund policy
We want you to be happy with what you ordered. If you are not, this page explains how to return it.
Return window
You may request a return within 30 days of delivery. After 30 days we can no longer accept a return, though you are still welcome to contact us if something has gone wrong.
Condition of returned items
Items must come back unused, in the condition you received them, and in their original packaging. We cannot accept items that have been used, washed, altered or damaged after delivery.
Items that cannot be returned
For hygiene and safety reasons we cannot accept returns on personalised or custom-made items, or on gift cards. This does not affect your rights if an item arrives faulty.
How to start a return
Email info@sunvory.com with your order number and a short description of the problem. Photographs help enormously when an item has arrived damaged or is not what you ordered. We will reply with return instructions and an address — please do not send anything back before you hear from us, as unannounced returns cannot be traced to your order.
Return shipping costs
If the item is faulty, damaged in transit, or not what you ordered, we cover the return shipping. If you are returning an item because you changed your mind, the return postage is yours to pay. We recommend a tracked service — without tracking we cannot confirm a return arrived.
Refunds
Once your return reaches us and passes inspection, we issue a refund to your original payment method within 3–5 business days. Your bank or card issuer may take a further few days to show the money in your account. The original shipping charge is refunded only where the return is our fault.
Exchanges
The quickest way to exchange an item is to return the original for a refund and place a new order, so you are not waiting for one transaction to clear before the next begins.
Damaged or incorrect items
Contact us within 7 days of delivery with photographs. We will arrange a replacement or a full refund, including shipping, at no cost to you.
Questions
Email info@sunvory.com and we will reply within one business day.
Sunvory
1531 E Bradford Pkwy, STE 200, Springfield, MO 65804, United States